Return Policy

Sure 🙂
Here’s a clean, general-purpose Return Policy you can directly use for an e-commerce website selling general items like books, stationery, lifestyle products, etc.
It’s written in a professional but customer-friendly tone and works well for Indian e-commerce sites.

Return & Refund Policy

We value your trust and strive to provide the best shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is damaged
  • The product is defective
  • The product is incorrect or different from what was ordered

Returns must be requested within 7 days from the date of delivery.

2. Items Not Eligible for Return

The following items are non-returnable:

  • Books that are used, marked, highlighted, or damaged after delivery
  • Items damaged due to misuse, negligence, or improper handling
  • Products without original packaging, tags, or invoices
  • Items marked as “Non-Returnable” on the product page

3. Condition of Returned Items

To be eligible for a return:

  • The item must be unused and in original condition
  • The item must be returned with original packaging, accessories, and invoice
  • Any signs of wear, damage, or alteration may result in rejection of the return

4. Return Request Process

To initiate a return:

  1. Contact our customer support team via email or WhatsApp
  2. Share your order ID, reason for return, and photos/videos of the product
  3. Once approved, return instructions will be shared with you

Unauthorized returns may not be accepted.

5. Refund Policy

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method

Shipping charges (if any) are non-refundable, unless the return is due to our error.

6. Replacement Policy

If you prefer a replacement instead of a refund:

  • Replacement will be processed subject to product availability
  • If the product is unavailable, a refund will be issued

7. Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation requests will not be accepted

8. Contact Us

For any questions or support regarding returns and refunds, please contact:

Email: services@digitopedu.com
WhatsApp: +91-6290841528
Business Hours: Mon–Sat, 10:00 AM – 6:00 PM

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